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Please Note that

• Products are available on selected international routes only. Please check with our cabin crew for product availability on your specific flight.
• Illustrations do not necessarily show the actual size of the items.
• Neither the airline nor the Merchant is responsible for errors in product descriptions or prices. The points of view expressed in the articles do not reflect those of the airline.
• Due to the limitation in storage, we apologize if any item/gift is out of stock.
• Information regarding duty-free allowances for various countries can be obtained from our cabin crew.
• It is the passengers’ responsibility to ensure that the products purchased inflight meet the duty-free allowances and the security requirements of their destination countries.
• Tobacco products and alcoholic beverages in this publication will not be sold to minors under the age of 18.
• Passengers are not allowed to consume alcoholic beverages during the flight.
• In addition to US Dollars, we also accept other currencies. Please check with our cabin crew regarding accepted currencies.
• We accept the following Credit Card:
  
• Passport validation against the credit card holder is required.
• Each credit card’s minimum order amount is US$15.
• Mixed of credit card and cash payment is acceptable. Our cabin crew will be happy to assist.

Aftersales Service

• In case of any defectiveness or quality issue with a product purchase, the airline will provide a replacement service. Duty-Free product is a commodity governed by Customs Department. If there is any problem mentioned above, the passenger can request a replacement of the same product within 30 days of its purchase but no refund can be made.
• All products to be replaced should be returned together with intact outer packaging, ancillary parts, gifts offered, manual, certificate of warranty, purchase voucher, etc. We do not accept the return of defective products as a result of misuse, wrong use, accident, or alternation. We also do not undertake to provide a replacement for cigarettes, alcoholic drinks, food, cosmetics, and other products that have a direct association with human health if they have been opened or consumed. Owing to limited quantity, gifts are excluded from our aftersales service or replacement. If any problem of the purchased product is found during the flight, please contact our cabin crew immediately.
• For all customer service inquiry or refund policy, please contact our Customer Service at +862086123389, or Wechat ID at 13826042346 (8:30am to 5pm), or email service@csairdutyfree.com

Customer privacy policy

• As a general rule, privacy policies are written by lawyers for lawyers. We hope you find these highlights to instead be a clear and transparent summary of our Privacy Policy, but please keep in mind that the full legalese of our Privacy Policy is below.
• GGL’s purpose is to enrich your inflight experience through technology. We will only collect, use or share your personally identifiable information for that purpose. And we don’t sell (as “sell” is traditionally defined) your personally identifiable information to anyone else.

Personally identifiable information

• We use the term “personally identifiable information” in these highlights to mean information that identifies, or that can reasonably be linked to, an actual natural person (that’s a real, named human being). We use the stand-alone term “information” to include all types of information, including personally identifiable information.

Collection

• We may collect information relevant to you directly from you. This could be as part of your interactions with GGL’s inflight service personnel, such as at our retail stores or during in-flight visits.

Use

• We will use your information to meet your expectations and give you a great experience with GGL. For example, that could be to fulfill a purchase or provide a service.

GGL Privacy Policy.

• This Privacy Policy applies to GGL and our partner airlines’ retail stores, other locations and events under the GGL name, and any of our subsidiaries.
• Some products and services that GGL offers may have supplemental details about information collection, use, and sharing relating to those products and services.

What we collect:

Information you give us

We collect and store information you provide through our airlines inflight purchase. The information we collect from you includes things such as:

• Name
• Postal address
• Email address
• Phone number
• Payment card number and other payment information
• Your airlines loyalty member ID

In certain situations, we may also collect things like:
You may give us information about other people, such as the name and address of a gift recipient, or the name and contact information of someone who will pick up items for you at a store. We will only use this information for the specific reason you provide it.

Information from other sources

We may receive information about you from other sources, including third parties that help us update, expand, and analyze our records and identify new customers, and provide products and services that may be of interest to you.

How we use the information we collect:.

• Customizing your inflight service and purchase experience
• Fulfilling orders and requests for products, services, or information
• Processing refunds, returns, and exchanges
• Tracking and confirming online orders
• Delivering products
• Maintaining or administering airlines memberships programs
• Marketing and advertising products and services
• Conducting research and analysis
• Preventing and identifying fraud and other illegal activity
• Engaging in internal uses such as data analytics with the purpose of enhancing existing and creating new products and services
• Complying with and enforcing applicable legal requirements, contractual obligations (including our contractual obligations with you, such as through our My GGL program, if applicable, or digital properties’ terms of use), relevant industry standards, and our policies

How we share your information

GGL does not exchange your personal information for monetary consideration. We share your information only in the ways we describe below. We may combine or share information among current or future GGL companies, including affiliates and subsidiaries.

We may share your information with third parties to perform services on our behalf such as:

• Fulfilling orders and delivering packages
• Scheduling and performing product installations
• Providing customer care and technical support, including servicing products
• Maintaining our airline membership program
• Sending GGL marketing communications and providing advertising services
• Personalizing the customer experience on our inflight service products
• Conducting research and analysis
• Processing credit card payments
• Detecting fraud and other illegal activity

We also may share personal information in connection with co-branded product or service offerings (including sharing personal information with business partners to validate offers). Additionally, we may share personal information in connection with financial products or services related to our business, such as private label credit cards or the lease-to-own program.

Sometimes we may be required to share personal information for legal reasons, for example, if we are required to do so by a regulation, court order, subpoena or other legal process. We may also share information when we believe it is necessary to comply with the law or to respond to a government request, or when we believe disclosure is necessary or appropriate to protect GGL, our customers, or others.